Rack Rentals Terms and Conditions

Sessions run 11.5 hours each. Shift A runs from 7:00 to 18:30 (-7 GMT). Shift Z runs from 19:00 to 6:30 (-7 GMT). For more information on converting to Greenwich Mean Time, go to http://www.greenwichmeantime.com/gmt-converter.htm.

Reservations are held for 24 hours in which time payment must be made. Payment can be made via American Express, Mastercard, Visa, or Paypal unless previous arrangements have been made. Payment must be received before scheduled session. All sales are final.

Rescheduling requests for a later session must be made three (3) days or 72 hours prior to the start of the scheduled session. All rescheduling requests must be sent to sales@racktimerentals.com.

Session cancellations must be made three (3) days or 72 hours prior to the start of the scheduled session. Refunds for session cancellations will not be given. Cancelled sessions can be rescheduled at the customer's convenience. All cancellation requests must be sent to sales@racktimerentals.com.

Rack topology and equipment is subject to change. Please refer to Rack Layout at www.racktimerentals.com for the most current topology and equipment.

Rack Time Rentals offers 24 hour support for all our racks. All support issues while accessing the rack should be sent to the support email listed in the instructions. If there is equipment failure that cannot be remedied during your session, you will be able to reschedule your session to a later date. Any support issues that do not require immediate support, or are not during your scheduled session, they should be sent to sales@racktimerentals.com.

Class Cancellation Policy

A class is defined as the purchase of more than one rack for the period of 5 or more days. Payment must be received in advance to hold the sessions. For classes, we typically require that payment be made 5 weeks prior to class. Once payment is made, the class is confirmed, and no refunds will be issued. Cancellations for 100% credit toward future rack rentals can be made up to 3 weeks prior to the start of the class. 75% credit will be given for classes cancelled more than 2 weeks prior, and a 50% credit will be given for classes cancelled with more than 1 week notice. Any classes cancelled within 7 days will not receive credit.